New Delhi, July 2, 2025 – In a landmark move to enhance the digital experience for travelers, Indian Railways today unveiled RailOne, dubbed a “super-app” designed to unify all passenger-centric services under one roof. The app, developed by the Centre for Railway Information Systems (CRIS), streamlines railway operations and delivers a host of integrated features directly to users’ smartphones .
What Is RailOne?
RailOne is India’s first all-in-one railway app, consolidating services previously spread across numerous platforms like IRCTC Rail Connect, UTSonMobile, NTES, Rail Madad, and Food on Track . From ticket booking (both reserved and unreserved) to live train tracking, food ordering, and grievance redressal, everything is now just a tap away .
Key Features That Make RailOne a Game-Changer
- Unified Ticket Booking
- Book reserved, unreserved, and even platform tickets via reserved quotas, all within one app .
- IRCTC-authorized integration ensures reliable access to reservation systems .
- Live Train Tracking & PNR Status
- Real-time train location updates, platform numbers, and delay alerts keep passengers informed .
- Coach Position Finder
- Pinpoint your coach on the platform before boarding ideal for those busy at peak hours .
- Food Ordering Onboard
- Order meals from authorized vendors and have them delivered straight to your seat .
- e‑Wallet: R‑Wallet
- A built-in digital wallet with biometric or mPIN authentication, and a 3% discount on unreserved tickets.
- Single Sign-On (SSO)
- Use existing RailConnect, UTS, or IRCTC credentials no more managing multiple usernames or passwords .
- Rail Madad & Grievance Handling
- File and track complaints, lodge feedback, and view the status of resolutions all in-app .
- Refunds & Booking History
- Initiate refunds for canceled journeys and review past bookings with powerful filters .
- Multilingual Support & Guest Access
- The app supports several Indian languages and allows basic usage via OTP for those without accounts .
- Additional Services
- Includes porter and last-mile taxi bookings, fare calendars, seat selection, and even provisions for Divyangjan, students, and patients.
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Why RailOne Matters
- One-App Efficiency: Eliminates the clutter of multiple railway apps, conserving storage and simplifying user experience .
- Robust Infrastructure: Supports up to 1.5 lakh ticket bookings per minute and 40 lakh enquiries per minute, thanks to a 10× backend upgrade .
- Secure & Smart: SSO, mPIN, biometric login, and R-Wallet ensure speed without compromising .
- Part of a Digital Vision: Launched on CRIS’ 40th Foundation Day, RailOne is a pillar of Indian Railways’ Digital India initiative .
How to Get Started
- Download: Available for Android on the Play Store and iOS on the App Store .
- Login: Use your IRCTC/UTS credentials—or opt for a guest login via mobile and OTP.
- Explore: Book tickets, track trains, order food, lodge complaints, manage bookings—all from the home screen.
Social Media Buzz
To mark the launch, the Railways Ministry shared a fun meme featuring internet sensations “Binod” and “Vidhayak Ji” dancing—sparking a viral meme-fest that grabbed public attention
Final Word
RailOne is a groundbreaking step forward in simplifying rail travel for 23+ million daily passengers. With its unified interface, powerful backend, and multilingual capabilities, it’s poised to become the essential travel companion for India’s railway users. Already use RailOne? Share your feedback below!